Shipping Policy

Effective Date: July 15, 2026

Thank you for shopping with Salem. We are honored to be a part of your journey. Please review our shipping policy before placing your order.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays).

During product launches, restocks, holidays, or periods of high order volume, processing times may be slightly longer. We appreciate your patience and will work to ship your order as quickly as possible.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times:

• Standard U.S. Shipping: 3–7 business days

Please note that delivery times are estimates and are not guaranteed.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is entered, please contact us immediately at support@salemco.shop. If your order has not yet been processed, we will do our best to update the address.

Once an order has shipped, we are unable to make changes to the shipping address.

Lost, Stolen, or Delayed Packages

Salem is not responsible for packages that are lost, stolen, or delayed after they have been transferred to the shipping carrier.

If your package is lost in transit, please contact us and we will gladly assist you in filing a claim with the shipping carrier.

Damaged Shipments

If your order arrives damaged, please email support@salemco.shop within 5 days of delivery.

Please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging

We will review your claim and, if approved, provide a replacement or another appropriate resolution.

International Shipping

At this time, Salem only ships within the United States. We hope to offer international shipping in the future.

Questions?

If you have any questions regarding your shipment or order, please contact us at:

Email: support@salemco.shop

Our customer support team responds within 1–2 business days.