Refund policy

Return & Refund Policy

Effective Date: July 15, 2026

At Salem, every piece is thoughtfully created and produced in limited quantities. To ensure fairness and maintain the integrity of our products, all sales are final.

Returns

We do not accept returns for any reason, including but not limited to:

  • Ordering the wrong size
  • Change of mind
  • Color preference
  • Buyer’s remorse

Please review our size guide carefully before placing your order. If you have questions before purchasing, we’re happy to help.

Exchanges

We do not offer exchanges.

Because our collections are produced in limited quantities, we cannot guarantee inventory availability after purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of receiving your order.

Please email support@salemco.shop with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

If your claim is approved, we will gladly send a replacement at no additional cost. If a replacement is unavailable, a refund may be issued at our discretion.